NPS surveys are updated by
9.30am and 5.30pm (AEST)
Mon-Fri and once a day Sat-Sun.
Individual Staff Profiles
Your whole team can monitor
their NPS performance via
their own login.
Works across all devices
Easy to use, mobile-friendly
web interface. Optimised for
desktop, phone and tablet.
Range of automated reports,
complete with date range
capability, graphical trend views
and export functionality.
Monitor Staff Performance
Managers can easily track team
results plus extract reports to
help with staff performance
View Customer Verbatim
See the customer feedback at a
glance, filtered by advocates,
passives and detractors,
down to individual staff.
All you need for NPS in one place, at your fingertips, for your whole team.
Superior visibility of your
NPS performance across
your whole business
Superior visibility of
your NPS performance
across your whole business
Empower your team to improve
using view of customer insights
Spend less time collating data,
and more time analysing
results and taking action
Convenience and flexibility for
your whole team, being able to
access anywhere, anytime
From Our Customers
NetPro saves us time and effort, making NPS reporting easy.
We've used NetPro daily across our business since 2015.
Our sales staff track their own NPS performance, at the same time Managers can view
team results and provide coaching at an individual level as well.
Other systems can't do what NetPro does, like assign surveys to staff
regardless of product type or business unit.
Retail Operations Manager
NetPro's helped shaped the way we deliver customer service in store
I’ve used Netpro for over 5 years across three stores and it’s a critical part of our operations.
You can view current NPS performance and feedback, with an easy link back to the customer's profile so you can
explore the journey of advocates and detractors, from the beginning of the interaction up until the first bill.
Staff coaching is made easy, with automated trend and performance reports
that help me drill down to each team member’s focus areas quickly.
NetPro reinforces to my team the importance of quality follow-up with every customer
after they've finished their transaction.